Frequently Asked Questions

What came first, the chicken or the egg? Why is the sky blue? Who let the dogs out? 

There's a tonne of questions that are asked frequently.
We have rounded up the most popular, burning questions about our online shop - just to save you some time.
If you're looking for information on deliveries and returns, please click here x

When I try to log in, it says ‘invalid email address’ – even though I have signed up before?
I'd like to buy a gift voucher (and love to know the finer details)
I've been lucky enough to have been given a gift voucher
Why am I having to click on traffic lights and street signs?
I've bought a voucher/offer/ticket and can't see one/all of my codes
Do I have to spend all of a gift voucher in one go?
How come I receive emails from you and yet my address is not recognised?
I’m a Hug Club member, how come you don’t recognise me? Have we fallen out?
I’m a Hug Club member, how do I get the points for my online purchases?
I’ve been sent an email with a discount code, but I can’t see it applied in my basket. Why?
Can I check how many hug club points I have using the online shop?
Deliveries & returns