Frequently Asked Questions

What came first, the chicken or the egg? Why is the sky blue? Who let the dogs out? 

There's a tonne of questions that are asked frequently.
We have rounded up the most popular, burning questions about our online shop - just to save you some time.
If you're looking for information on deliveries and returns, please click here x

When I try to log in, it says ‘invalid email address’ – even though I have signed up before?
Why am I having to click on traffic lights and street signs?
But how can I receive emails from you and my address is not recognised?
I’m a Hug Club member, how come you don’t recognise me? Have we fallen out?
I’ve been sent an email with a discount code, but I can’t see it applied in my basket. Why?
Can I check how many hug club points I have using the online shop?
Deliveries & returns